How to add your size bottle for refills to the cart

Is your bottle size not listed on the 'volume' dropdown menu?

As we want our customers to be able to refill and reuse any old bottle of any shape or size, our quantity dropdown menu is designed with flexibility in mind.

Instead of restricting you to refilling 250ml, 500ml, or 1L quantities; we have 50ml, 100ml, 200ml, 300ml, 400ml, 500ml and 1L options.

By combining any of these amounts, we hope it will be easier to buy the correct amount of product for any size bottle.

FOR EXAMPLE

The popular large Ecover washing up liquid bottle is 950ml.

To refill this bottle, simply add the following quantities of product to your cart:

- 1x 50ml,

- 1x 400ml,

- 1x 500ml 

If you had a 1.5L bottle, you would add the following to your cart:

- 1x 500ml,

- 1x 1L

TOPPING UP

Quite often, bottles empty at different rates, so your shampoo might be empty but your conditioner still has half left.

In this case, for the bottle that isn't fully empty, there are a couple of options. You can either use your best judgement to guess the amount you need to top up, or order a full bottle and leave a note on the cart page to refund any leftovers.

We will then weigh and refill your bottles and, for example, if we have only refilled 200ml of the 500ml ordered, we will refund the remaining 300ml.

WHATSAPP ORDERS

If you would prefer to bypass the website, you can order via WhatsApp or email.

To do this, please send us a message the day before (or earlier) your usual delivery date with your order.

For example:

"Hi Dan, please can I book in for refills tomorrow? I need hand soap, fabric conditioner and rinse aid, roughly 2L of each but please refill each bottle fully. I'll leave my bottles on my doorstep, thanks!"

We will then book you in, refill your bottles and send you an email invoice for the amounts refilled.

If you have any questions, please reach out via WhatsApp or email!